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Almost 40 million passenger pass through the German airport annually. And a distinct able part of them are not familiar with the layout of the terminals and amenities offered. The in-house developed totems are spread around the terminal offering one-touch connectivity to the airports call center / studio. Service Assistants are available 24/7 to answer calls in various languages. A unique offering which couldn’t be afforded if staffed by on-site personnel. Besides live-video the systems also offers way guiding, printing and additional services along the travel chain.
In additon to the fixed installed totems wheel based systems were showcased at Gitex. A new type of device which would supplement the location based terminals. (invidis report)
