Qatar Airways proudly wears its exclusive five-star customer ranking wherever the Doha-based carrier flies. Not only the regions airlines are focusing on customer experience – but the concept of offering an emotional customer centric experience in retail, tourism or aviation is catching on. Digital touch points play here a fundamental role. mehr...
Dubai International Airport is one of the fastest growing in the world and already the largest international airport. But besides being a very busy airport DXB is also one of the most digitized airports. invidis took a look at the numerous digital signage installations along a travelers journey from check-in till the walk-through retail facilities in Concourse A and back to the baggage claim area. mehr...